SHIPPING POLICIES
Where do you buy from?
Orders below €300
- UPS Standard delivery (3–6 days): €8.00
- DHL Express delivery (1–2 days): €12.00
Orders above €300
- UPS Standard delivery (3–6 days): Free
- DHL Express delivery (1–2 days): €12.00
All online prices are all-inclusive, meaning they include duties and import fees.
Orders will be dispatched in 1-2 business days (Monday-Friday) following order completion.
T.LUXY dispatches items within Italy using UPS or DHL however T.LUXY does not deliver to P.O. Boxes.
Once fulfilled, we will email you your tracking number so you can track your package.
Shipments to EU countries do not contain invoices or any other documents indicating value of items.
Title to the merchandise purchased on the Website, as well as the risk of loss for such merchandise, passes to you once the carrier has successfully delivered the merchandise.
Shipping Information (Europe)
DHL Express (1–2 business days after dispatch): €16.00
UPS Standard (3–5 business days after dispatch): €10.00, free on orders of €300.00 and up
Online prices are ALL-INCLUSIVE i.e. they include duty and import fees.
Orders will be dispatched in 1-2 business days (Monday-Friday) following order completion.
T.LUXY dispatches items worldwide using UPS or DHL however T.LUXY does not deliver to P.O. Boxes.
Once fulfilled, we will email you your tracking number so you can track your package.
In case of refused delivery, Shipping and return costs incurred will not be refunded.
Shipments to EU countries do not contain invoices or any other documents indicating value of items.
Please Note:
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched
Non-EU countries*
- DHL Express (1–3 business days after dispatch): €19.00, free on orders of €300.00 and up
- Duties and import taxes are included in the price: no extra charges upon delivery.
*Albania, Andorra, Åland Islands, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Türkiye, Ukraine, United Kingdom, Vatican City.
T.LUXY dispatches items worldwide using UPS or DHL however T.LUXY does not deliver to P.O. Boxes.
In case of refused delivery, Shipping and return costs incurred will not be refunded.
Please Note:
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched
Shipping cost is €15.00. Free shipping on orders of €300.00 and up.
Online prices are ALL-INCLUSIVE, i.e. they include duty and import fees.
Orders will be dispatched in 1-2 business days (Monday-Friday) following order completion.
Estimated delivery time after dispatch: 3-5 business days.
In case of refused delivery, Shipping, return costs and payment of duties incurred will not be refunded.
As required by customs regulations, shipments to non-EU countries are accompanied by invoices indicating the value of items.
Please Note:
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- Title to the merchandise purchased on the Website, as well as the risk of loss for such merchandise, passes to you once the carrier has successfully delivered the merchandise.
- We do not ship to a Postal Box address or a Parcel Locker
- We are unable to redirect orders once items have been dispatched
Shipping Information
- DHL Express delivery (1–3 business days after shipping): €19.00, free on orders of €300.00 and up
All online prices are all-inclusive, meaning they include duties and import fees.
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
T.LUXY dispatches items worldwide using UPS or DHL however T.LUXY does not deliver to P.O. Boxes.
In case of refused delivery, Shipping and return costs incurred will not be refunded.
Shipments to EU countries do not contain invoices or any other documents indicating value of items. As required by customs regulations, shipments to non-EU countries are accompanied by invoices indicating the value of items.
Please Note:
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- Title to the merchandise purchased on the Website, as well as the risk of loss for such merchandise, passes to you once the carrier has successfully delivered the merchandise.
- We do not ship to a Postal Box address or a Parcel Locker
- We are unable to redirect orders once items have been dispatched
SHIPPING INFORMATION (Latin America & Caribbean)*
- Express Shipping (3–6 business days after dispatch): €25.00, free on orders of €400.00 and up
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
Duties and taxes
Online prices do NOT include duties, import taxes or customs clearance fees. These are charged by the courier upon delivery and are the customer's responsibility.
As required by customs regulations, shipments are accompanied by an invoice indicating the value of the items.
*Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Sint Maarten, South Georgia & South Sandwich Islands, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela.
Please note:
- T.LUXY does not deliver to P.O. Boxes.
- It is the customer's responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched.
- In case of refused delivery, shipping and return costs will not be refunded.
SHIPPING INFORMATION (Middle East)*
- Standard Shipping (5–8 business days after dispatch): €25.00, free on orders of €400.00 and up
Online prices are ALL-INCLUSIVE, i.e. they include duties and import fees: no extra charges upon delivery.
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
As required by customs regulations, shipments are accompanied by an invoice indicating the value of the items.
*Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen.
Please note:
- T.LUXY does not deliver to P.O. Boxes.
- It is the customer's responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched.
- In case of refused delivery, shipping and return costs will not be refunded.
SHIPPING INFORMATIONS
- DHL Express (1–3 business days after dispatch): €19.00, free on orders of €300.00 and up
Orders are subject to import fees. Payment of these import fees is the responsibility of the customer. For further informations about Taxes and Duties visit this page.
Orders will be dispatched in 1-2 business days (Monday-Friday) following order completion.
T.LUXY dispatches items worldwide using UPS or DHL however T.LUXY does not deliver to P.O. Boxes.
In case of refused delivery, Shipping and return costs incurred will not be refunded.
Please Note:
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched
SHIPPING INFORMATION (Asia)
- DHL Express delivery (1–3 business days after dispatch): €19.00, free on orders of €300.00 and up
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
As required by customs regulations, shipments are accompanied by an invoice indicating the value of the items.
Hong Kong, Macao, Singapore – duties included
Online prices are ALL-INCLUSIVE, i.e. they include duties and import fees: no extra charges upon delivery.
All other Asian countries – duties not included*
Online prices do NOT include duties, import taxes or customs clearance fees. These are charged by the courier upon delivery and are the customer's responsibility.
*Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam.
Please note:
- T.LUXY does not deliver to P.O. Boxes.
- It is the customer's responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched.
- In case of refused delivery, shipping and return costs will not be refunded.
SHIPPING INFORMATION (Oceania)*
- DHL Express delivery (3–5 business days after dispatch): €19.00, free on orders of €300.00 and up
Online prices are ALL-INCLUSIVE, i.e. they include duties and import fees: no extra charges upon delivery.
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
*Australia, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna.
Please Note:
- T.LUXY does not deliver to P.O. Boxes.
- It is the customer's responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched.
- In case of refused delivery, shipping and return costs will not be refunded.
As required by customs regulations, shipments to non-EU countries are accompanied by invoices indicating the value of items.
SHIPPING INFORMATION (Canada)
- DHL Express delivery (3–5 business days after dispatch): €19.00, free on orders of €300.00 and up
Online prices are ALL-INCLUSIVE, i.e. they include duties and import fees: no extra charges upon delivery.
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
As required by customs regulations, shipments are accompanied by an invoice indicating the value of the items.
Please Note:
- T.LUXY does not deliver to P.O. Boxes.
- It is the customer's responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched.
- In case of refused delivery, shipping and return costs will not be refunded.
SHIPPING INFORMATION (Africa)*
- Express Shipping (3–6 business days after dispatch): €25.00, free on orders of €400.00 and up
Orders will be dispatched in 1–2 business days (Monday–Friday) following order completion.
T.LUXY does not deliver to P.O. Boxes.
Duties and taxes
Online prices do NOT include duties, import taxes or customs clearance fees. These are charged by the courier upon delivery and are the customer's responsibility.
As required by customs regulations, shipments are accompanied by an invoice indicating the value of the items.
In case of refused delivery, shipping and return costs will not be refunded.
*Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo – Brazzaville, Congo – Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe.
Please note:
- T.LUXY does not deliver to P.O. Boxes.
- It is the customer's responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We are unable to redirect orders once items have been dispatched.
- In case of refused delivery, shipping and return costs will not be refunded.